Friday, November 26th, 2021
Whilst the fallout from Coronavirus (COVID-19) has of course been immense and we all hope for a return to normality (whatever that may now mean), some of the mechanisms by which business and their clients have been forced to communicate during the pandemic may very well remain.
One of these areas that appear to have changed dramatically is in relation to the way financial advice is delivered, with many clients now seeking online flexibility in their relationship with financial and mortgage advisers.
Recent research conducted by Abdrn indicates that the pandemic has accelerated a surge in individuals using remote communication methods such as video calling. This in turn has reshaped client expectations in terms of how their relationship with an adviser will be conducted.
Although the provision of remote advice had featured before the pandemic, it has certainly accelerated the acceptance of such methods amongst many groups who would have previously insisted on face-to-face meetings with their mortgage adviser or financial consultant. Specifically, the report noted a significant increase in those aged sixty-six and over who are now using a variety of remote communication methods for the first time.
One factor in clients of all ages accepting this form of communication has been that many have found it fits better with a busy lifestyle, with the likes of ‘Teams’ and ‘Zoom’ seemingly some of the more popular methods.
In our view, all advisers will need to offer this solution going forward as clients will expect it. Here at Caboodle Finance, we are delighted to offer our clients a mix of both online and offline alternatives so that they can choose those that are best suited to their individual needs and/or circumstances.
So, for no-obligation independent, professional tailored mortgage advice, please call one of our specialist advisers here at Caboodle Finance of Sutton Coldfield, Birmingham today on 0121 308 9114 or, alternatively, just click HERE to contact us via our website and one of our friendly experts will be in touch to discuss your enquiry.
We very much look forward to speaking with you.
Caboodle Financial Services Ltd
Mere Green House
46-48 Mere Green Road
West Midlands B75 5BT
Telephone: 0121 308 9114